Responsible Gaming
Gaming Should Be Entertainment, Not Income
At Parimatch, we believe that online gaming should be an enjoyable form of entertainment only. Gaming should never be viewed as a way to earn money or solve financial problems. Please gamble responsibly and only with money you can afford to lose. Remember that the odds always favor the house, and there is no guaranteed way to win.
Age Verification
In India, you must be at least 18 years of age or meet the legal age requirement in your jurisdiction to participate in gaming activities on Parimatch. We are committed to preventing underage gambling and take strict measures to verify the age of all players. If you are under the legal age limit, please do not register or attempt to play.
Warning Signs of Problem Gambling
If you recognize any of the following signs in yourself or someone you know, it may indicate problem gambling:
- ☑ Constantly thinking about gaming or past gaming experiences
- ☑ Needing to gamble with increasing amounts of money to achieve the desired excitement
- ☑ Repeatedly attempting to control, cut back, or stop gaming without success
- ☑ Feeling restless or irritable when attempting to reduce or stop gaming
- ☑ Chasing losses by returning to play to try to win back lost money
- ☑ Lying to family, friends, or therapists to conceal the extent of gaming involvement
- ☑ Risking or losing important relationships, educational opportunities, or career prospects due to gaming
- ☑ Using gaming as an escape from problems or negative emotions (anxiety, depression, guilt)
- ☑ Borrowing money or selling possessions to fund gaming activities
- ☑ Hiding gaming behavior or spending from family and friends
- ☑ Being unable to stop despite negative consequences
If you identify with any of these warning signs, please reach out for support immediately.
Self-Help Tools & Responsible Gaming Features
Parimatch offers several responsible gaming tools to help you maintain control:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly).
- Loss Limits: Establish a maximum amount you are willing to lose during a gaming session or time period.
- Reality Checks: Enable regular reminders during your gaming session to help you stay aware of how long and how much you've been playing.
- Self-Exclusion: Temporarily or permanently exclude yourself from your account if you feel your gaming is becoming problematic. During this period, you will be unable to access your account or place bets.
- Session Time Limits: Set a maximum duration for each gaming session to prevent extended play.
- Account Cooling Off Period: Request a temporary suspension of your account to take a break from gaming.
To access these tools, please visit your account settings or contact our customer support team.
Get Help – Support Organizations
If you or someone you know is struggling with problem gambling, professional help is available. Please reach out to one of the following organizations:
India
- AASRA (Assistance for Alcoholism Related Stress & Addiction): A nonprofit organization providing support for addiction issues in India. Contact: +91-22-27546669
International Support Organizations
- GamCare (UK): www.gamcare.org.uk – Free confidential support and counseling.
- GamStop (UK): www.gamstop.co.uk – National self-exclusion scheme for online gambling.
- Gambling Help Online (Australia): www.gamblinghelponline.org.au – Free online and telephone counseling.
- Responsible Gambling Council (Canada): www.responsiblegambling.org – Evidence-based resources and support.
- National Council on Problem Gambling (USA): www.ncpgambling.org – National Helpline: 1-800-522-4700 (free and confidential).
- Bundeszentrale für gesundheitliche Aufklärung (Germany): Information and resources on problem gambling prevention and treatment.
All of these organizations provide free, confidential support and can help you develop a recovery plan.
Take Action Today
If you believe you may have a gambling problem, please seek help immediately. Speaking to a counselor or therapist is a sign of strength, not weakness. There is no shame in asking for support. The organizations listed above are equipped to help you regain control and live a healthier life.
Remember: Help is available, and recovery is possible. Reach out to one of the support organizations above or contact Parimatch customer support if you need assistance in accessing responsible gaming tools.